Discovering that your home or business has been broken into is a shock. In these moments, a few simple reflexes help you stay safe and protect your rights.
1. Make sure you’re safe first
If you suspect someone is still inside, do not enter. Move away and call 911.
2. Report the incident to the authorities
Contact the police to report the break-in. The file number will generally be useful for your claim.
3. Document the damage
Before moving anything, take photos and videos of the doors, windows, locks and any damaged or stolen items. Note the date and time of your findings.
4. Notify your insurer
Inform your insurer or broker promptly. Ask what temporary protective measures are expected of you and how to keep your invoices.
5. Secure the openings
A forced door or broken window leaves the property exposed to further theft, vandalism and the weather. A temporary board-up done by professionals closes the premises securely until repairs are made.
What is best avoided
- Handling broken glass without protection
- Throwing away damaged items before documenting them
- Leaving the property open and unattended
Need a fast response?
SERVICES CONSEILS CMP can be reached 24 hours a day, 7 days a week, anywhere on the Island of Montréal. Call us at 514-294-3691.
